FIXIT HUB LIMITED
Refund Policy
Last updated: 31 July 2026
This Refund Policy explains when and how you may obtain a refund or cancellation from FIXIT HUB LIMITED (registration no. [registration no. on file]). Because we offer on-site services, digital software and subscriptions, and physical hardware, eligibility depends on the type of item. This Policy forms part of our Terms of Service.
1. Refund Eligibility
Services & bookings (repairs, IT support, consulting). You may cancel a booking for a full refund if you notify us at least 48 hours before the scheduled visit. If you cancel within 48 hours but before a technician is dispatched, a partial refund applies after deducting a scheduling fee. Once a technician or engineer has been dispatched or work has begun, the visit/labour portion is non-refundable, though unused materials may be credited.
Digital & software (licenses, subscriptions, development deliverables). Software license keys, subscriptions, and completed digital deliverables are non-refundable once access has been granted or keys/credentials have been delivered, as they cannot be returned. Subscriptions may be cancelled to prevent future renewals but current billing periods are not refunded.
Physical goods (computers & accessories). Hardware may be returned within 7 days of delivery for a refund or exchange, provided it is unused, undamaged, and in its original packaging with all accessories. Return shipping costs are borne by the customer unless the item is defective or incorrect.
2. Non-Refundable Items
The following are not eligible for refund: delivered software license keys and activated subscriptions; completed labour and dispatched service visits; custom software development work that has been accepted; and hardware that has been used, damaged after delivery, or returned without its original packaging.
3. Defective or Incorrect Items
If a product arrives defective or is not what you ordered, contact us within 48 hours of delivery. We will arrange a replacement, repair, or full refund at no additional cost to you.
4. How to Request a Refund
Email princemarvins@yahoo.com or message us on WhatsApp at +234 803 718 0627 with your order number and the reason for your request. We aim to acknowledge requests within one business day and to process approved refunds within 5–10 business days.
5. Currency
Refunds are issued in the original transaction currency, Nigerian Naira (NGN), to the original payment method, in line with Central Bank of Nigeria (CBN) requirements. Where a purchase was displayed in another currency, the NGN amount actually charged is the amount refunded.
6. Questions / Contact
FIXIT HUB LIMITED
36 Grace Anjous Drive, Off Adebayo Doherty Street, Lekki Phase 1, Lagos, Nigeria
Email: princemarvins@yahoo.com
Phone / WhatsApp: +234 803 718 0627
Hours: Mon–Sat, 8:00am–6:00pm WAT